Support

Support for the example service is provided through two channels: a ticketing system for non-urgent requests, and a paging system for issues affecting production availability.

Non-urgent requests, such as an access request or a question about expected behavior, should go through the ticketing system and are triaged within one business day.

Anything affecting the availability of a production endpoint should be reported through the paging system so it reaches the on-call engineer immediately, rather than waiting in the regular ticket queue.